What our Customers say...


Made a bad experience much better. Thank you!

Everyone involved with the clean up were very professional. They introduced themselves, were very thorough in explaining the process and always wore booties inside my home. I'm very grateful for a job well done which has not always been the case with other contractors I've hired. Thank you so much!

Having this as our first and hopefully only time using SERVPRO, we were impressed by the kindness, professionalism, and courtesy afforded to our business and tenant. This was an A+ experience.

The fire I experienced in my home was absolutely devastating. However, the SERVPRO of East Lansing/Haslett team was so polite and professional, they really helped keep my family calm during this awful time.

I had no idea a small fire from a fan in a basement bedroom would cause so much damage, or take so long to repair. SERVPRO of East Lansing/Haslett kept me informed of what was going on the whole time and got my basement back to normal!

I'm glad we had SERVPRO out when we did. We thought we just had some water in the basement, turns out there was a pretty serious mold issue as well. The guys were able to get the basement dried out and mold taken care of in no time.

We always use SERVPRO of East Lansing/Haslett for all our City of Lansing needs!

SERVPRO was able to work with my plumber to come at the same time to clear out a backed up drain before any flooding started. Very grateful!

Loved, LOVED Bert and his team! Referred them to all my neighbors!

Noticing that musty, moldy smell in our basement was alarming - especially with a toddler and a new baby. SERVPRO was quick to get us an estimate, and get the mold problem taken care. We are very relieved! 

SERVPRO of East Lansing/Haslett came out to our house in the middle of night after a storm had caused water damage in our basement, and worked throughout the night getting the water out. They were so professional and courteous, I will definitely recommend them to my friends and family.

Having a fire in our kitchen was one of the scariest things we've experienced in our home. SERVPRO was able to get that awful smell out and everything looking better than it did before.

Thanks for getting our offices dried out and back in working order! Hopefully this doesn't happen again, but if it does, we're calling you guys back!

We had flooding from a toilet in our retail shop which seemed like it meant we would be closed to the public for a few days. We called SERVPRO and the technicians were onsite within an hour to get everything dried. We didn't have to close our doors at all - Thanks, SERVPRO!

We found mold in the basement of our home and were very eager to get it taken care of ASAP. Everyone on the SERVPRO team was so helpful throughout the process. The entire process was done so quickly, we were able to get back to normal in no time. Grateful for your team.

Grateful for their quick responses!

Everyone on the team was friendly, and also prompt, courteous, and thorough. When I asked questions they answered them clearly, or told me where I could find more answers. Make sure that these guys are paid well - they deserve it.

I'm one of those people who always thought "ahh, that'll never happen to me." But it did - a fire from an unattended candle. And it couldn't have happened at a worse time, as I was in the processing of selling my house! SERVPRO came in and got everything dried out, got rid of that smokey smell, and got the place ready to be shown.

The technicians were great! Rick was exceptional!

Brad was great at explaining things. Thank you for helping us and working with us so we could stay in our home.

SERVPRO was quick to get our warehouse and offices cleaned up and dried out. Will definitely be calling them again!

Our on-site lead technician, James, was extremely competent, knowledgeable and professional. We felt very secure and satisfied with his job.

Very impressed with the work ethic of the staff, especially Bryan. He was so polite and always had a smile on his face, even after an extremely long, hard day. My family and friends also noticed what a great worker he was.

Our onsite crew was awesome and came with a great attitude.

I was impressed by SERVPRO's technicians. They did a very professional job!

A sincere thank you for your service and immediate response. I wish you well in business!

Adam, thank you and your team so much. You have no idea the comfort you all made me feel while going through this. Thank you again, and tell your team I said thanks, too!

SERVPRO was prompt, courteous and attentive. James was very friendly and polite. Very nice.

Ross, Bryan and Adam explained the cleaning and restoration process throughout the duration. They did a great job!

I was very impressed by SERVPRO's onsite crew. I will definitely be recommending them to friends and family!

We are so pleased with the work. It was done quickly and neatly. The work ethic demonstrated by the team was exceptional. If we ever need any kind of cleaning service again, we will call SERVPRO. It made our fire loss much easier to bear. Thanks so very much!

Very satisfied with the service! I give you all 10's.

Very satisfied with the overall performance of the SERVPRO team!

All members of the SERVPRO staff were knowledgeable, professional and courteous. My water damage was handled perfectly. I would recommend SERVPRO to my friends, family and colleagues. Thanks SERVPRO.

SERVPRO did what they said they were going to do - good job!

Great job. Very thorough and made us feel much better during a stressful experience. Every team member was great to work with.

Your team was courteous and professional. The crew let me know what was going on every step. Would recommend SERVPRO.

Your office staff was great and helpful, especially Sue, and your production team was very professional. I will definitely promote your business to my friends and colleagues.