Recent Water Damage Posts

Categories of Water

10/9/2018 (Permalink)

Water Damage Categories of Water Flood waters in this Okemos basement during the floods in February 2018 are considered black water, or category 3 water.

There are three major types of contaminated water. SERVPRO of East Lansing / Haslett will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.

The three types of contaminated water:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination.

Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water damage restoration specialists with specific training and expertise to safely restore your home or business.

24 Hour Emergency Service - 517-999-0789

 

The Water You Don't See

9/26/2018 (Permalink)

Water Damage The Water You Don't See Moisture mapping around this bathtub after taking moisture readings gives the homeowner an idea of how much water is trapped under the floor.

With any leak or spill, it’s the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions. While the surface may seem dry, the water you don’t see can contain bacteria, cause mold or rot, and cause other unseen damage.

The insurance industry estimates that approximately 90 percent of household damages come from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures. Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

So before risking the value of your home or further damage by attempting to clean and dry it yourself, call us to inspect your home.

SERVPRO of East Lansing/Haslett - 517-999-0789

Signs of Water Damage

8/6/2018 (Permalink)

Water Damage Signs of Water Damage Call SERVPRO of East Lansing/Haslett at the first sign of water damage!

There are many signs of water damage that you should look out for. Water damage can cause serious problems in any home and if you don’t spot the signs of water damage and deal with it quickly, it is likely to worsen over time. Water damage not only tends to spread, but it can also cause the development of mold, which will grow on any surface it comes into contact with. Mold can even travel through the air in the form of spores, and upon coming into contact with damp walls or flooring, it will begin to grow into a colony within 24 hours.

However, the problem with spotting the signs of water damage is that water damage isn’t always immediately apparent. Sometimes, it will be clear (such as when you have a burst water pipe spraying water into your hallway) but in other cases, it can be more gradual and subtle. SERVPRO of East Lansing/Haslett can identify such problems with a probe or a moisture meter, but how do you know to call them in the first place?

Here are just a few of the signs that you might have water damage…

Sound

Sometimes you can’t see water damage, but you can hear it. Water damage might sound like dripping water, it might sound like creaking floor boards or it might sound like rushing water. Of course, these sounds might also be the result of a perfectly functional plumbing system, so what you’re looking for is signs that have changed.

Smell

Another sense you can use to look for signs of water damage or moisture in your home is smell. Dampness has a very distinct odor and this might also be accompanied by the musky smell of mold. Look out for smells in conjunction with other indicators of water damage.

Pooling Water or Puddles

If you have something dripping or leaking, then this can leave pools of water. If you notice an unusual puddle, then keep an eye on it to see if it comes back after you clean it up. If it does, then you may have a leak or seepage.

Coldness

If your home is very difficult to heat, this might be a sign that you have dampness affecting your walls. Water and moisture will often draw heat out of walls in order to evaporate and this, in turn, leaves those walls and the property overall much colder.

Mold

Just as there is no smoke without fire, there is no mold without water damage. You may not need water damage restorationif the mold is a result of condensation in your bathroom, but in any situation, this is a sign that there is too much moisture in some part of your home and you need to deal with it swiftly by drying the area. Mold has its own smell and can also cause health symptoms such as cold-like or allergy symptoms as well as headaches and nausea.

Discoloration

Discoloration is another sign of water damage. In particular look for ‘streaks’ of water that are running down the side of your home. This can sometimes be a sign of an overflowing gutter, which will result in watermarks that are quite distinctive and show where the water has traveled down the wall.

When you are in need of a water damage restoration company in East Lansing, Haslett, Okemos, Williamston, Dansville, Perry, Webberville, or Lansing, call SERVPRO of East Lansing/Haslett at 517-999-0789.

What To Do Until Help Arrives

7/19/2018 (Permalink)

Here at SERVPRO of East Lansing/Haslett, we know that emergencies happen, which is why we offer prompt 24/7 emergency response. However, until our highly trained technicians arrive, there are some effective steps you can take to help minimize the damage being done to your home or business. Depending on the type and extent of the emergency at hand, different procedures should be followed in order to slow down the damage being done.

When you are facing water damage from a clean water source, there are several things you can do until SERVPRO of East Lansing/Haslett arrives.

  • As soon as possible, turn off the source of water. If you are unable to do so, contact a qualified party to shut off the water source. Doing this will stop any additional water trying to enter your home from doing so.
  • When safe to do so, attempt to shut off the circuit breaker for wet areas throughout the affected building. Use extreme caution when doing so in order to avoid any electric shock.
  • Begin blotting and mopping up as much water as possible. Having standing water can cause more damage to the building
  • Keep furniture skirting, draperies and other items away from wet areas. A good trick to keeping furniture skirting off the wet flooring is to use clothespins to pin them up.

In addition to the many beneficial tips to keep in mind when facing clean water damage, there are also several things you should avoid.

  • Any rooms with standing water should be avoided at all costs.
  • Keep all items that when wet could cause staining away from carpet. These items include newspapers, magazines, or papers with ink that could bleed through when damp.
  • Do not use any appliances while in standing water. 
  • Do not use your own vacuum to remove water because this can cause electrical shock and possibly damage the vacuum cleaner. 
  • Do not turn on ceiling fixtures if ceiling is wet.
  • Do not enter any rooms where the ceiling appears to be sagging due to retention of water. 

Need Emergency Service? Call Us 24/7 at 517-999-0789

East Lansing Residents: We Specialize in Flooded Basement Cleanup and Restoration!

7/18/2018 (Permalink)

Water Damage East Lansing Residents: We Specialize in Flooded Basement Cleanup and Restoration! This East Lansing home's basement flooded due to a sewer backup during heavy rains.

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your East Lansing basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 517-999-0789

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of East Lansing/Haslett and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help! 517-999-0789

Pipe Bursts in East Lansing Apartment

2/13/2018 (Permalink)

Water Damage Pipe Bursts in East Lansing Apartment The ceiling of the apartment complex after falling due to water.

The nationwide Arctic Freeze in December was like nothing we've experienced in the past recent years - Michiganders were seeing temperatures in the negative teens for days. Our homes are just as susceptible to these frigid temperatures. Pipes were bursting in homes all over the state, and the technicians at SERVPRO of East Lansing/Haslett were able to respond quickly to put a halt to any damage being done.

On this particular occasion, a pipe burst between the first and second floors of this East Lansing apartment, and the damage was already pretty severe upon our arrival. With a pipe burst comes a lot of force, which you can see from this photo. The water being built up between the ceiling and floor was enough to saturate the ceiling and cause it to deteriorate and collapse. The water was able to then travel throughout the main floor, and soak through to the basement and crawlspace.

Our crews worked tirelessly to get the apartment cleared of wet materials and to get everything dried completely. While devastated about the amount of damage caused by the pipe burst, and the amount of remodeling to be done, the complex owner was very pleased with our crews dedication to completing the mitigation in a timely manner.

The Water You Don't See

10/13/2017 (Permalink)

Water Damage The Water You Don't See Coming home to see this is never in anyone's plans!

With any leak or spill, it’s the water you don't see that can cause the most damage. When you experience a water damage, make the right choice. A mop and common household cleaning products may not be enough for the unseen water intrusions. While the surface may seem dry, the water you don’t see can contain bacteria, cause mold or rot, and cause other unseen damage.

The insurance industry estimates that approximately 90 percent of household damages come from water-related occurrences. The most commonly reported cause is leaky or broken pipes and plumbing fixtures. Home appliances are considered a leading cause of preventable water damage. By implementing a simple inspection and maintenance program, homeowners can reduce their risk significantly:

  • Dishwasher - Periodically check around the base of the dishwasher, as well as the water supply line under the sink.
  • Refrigerator - For refrigerators with ice makers, periodically check the hose connection attached to the water supply.
  • Washing Machine - Hoses should be inspected regularly for wetness around hose ends, as well as for signs of bulging, cracking or fraying. Hoses should be replaced every three to five years.
  • Water Heater - While the service life of the standard water heater is 10 to 15 years, water heaters should be inspected routinely for signs of leaks or tank rust. Water heaters should be located next to a floor drain or placed inside a drain pan piped to the floor drain.

So before risking the value of your home or further damage by attempting to clean and dry it yourself, call us to inspect your home.

SERVPRO of East Lansing/Haslett - 517-999-0789

Categories of Water

10/10/2017 (Permalink)

Water Damage Categories of Water The basement bathroom of this East Lansing home suffered a sewer backup.

There are three major types of contaminated water. SERVPRO of East Lansing / Haslett will inspect that contaminated water to determine the type of water and then plan the appropriate response to safely restore your home or business.

The three types of contaminated water:

Category 1: "Clean Water"

This is water from a clean source, such as a broken clean water supply line or faucet. If left untreated, category 1 water can quickly degrade into category 2 or 3 water depending upon such factors as time, temperature, and contact with contaminants.

  • Water from a clean source like a broken water line
  • If left untreated, can degrade into category 2 or 3

Category 2: "Gray Water"

This water has a significant level of contamination that could cause discomfort or illness if ingested. Sources for category 2 water may include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.

  • May contain bacteria and viruses
  • Can quickly degrade into category 3 if left untreated

Category 3: "Black Water"

This water is grossly unsanitary and could cause severe illness or death if ingested, and any contact should be avoided. Sources for category 3 water could include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination.

Sewage backup should be considered an emergency and dealt with as quickly as possible. We are the water damage restoration specialists with specific training and expertise to safely restore your home or business.

24 Hour Emergency Service - 517-999-0789

East Lansing / Haslett 24 Hour Emergency Water Damage Service

7/28/2017 (Permalink)

Water Damage East Lansing / Haslett 24 Hour Emergency Water Damage Service Water under high pressure can fill up a space in a short amount of time.

SERVPRO of East Lansing / Haslett is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (517) 999-0789

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Lansing / Haslett has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Lansing / Haslett

SERVPRO of East Lansing / Haslett specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Faster to your East Lansing/Haslett Water Damage Event

7/24/2017 (Permalink)

Water Damage Faster to your East Lansing/Haslett Water Damage Event This East Lansing split level home had a total of 8 feet of standing water.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of East Lansing/Haslett provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of East Lansing/Haslett arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 517-999-0789

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of East Lansing/Haslett

SERVPRO of East Lansing/Haslett specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Meet Our Crew

Certifications 

Common Causes of Home Water Damage

7/24/2017 (Permalink)

Water Damage Common Causes of Home Water Damage A pipe burst in the second floor bathroom caused severe damage in this home in a matter of hours.

It might seem easy to find the source of the water damage if your basement floods, but most causes are not so obvious. Determining the origin of the problem may require a bit of detective work, and simply cleaning up the signs of damage often won’t fix the root cause.

Roof Leaks

Small leaks in your roof can lead to large amounts of damage. Flat roofs are particularly susceptible to water damage. Even though most flat roofs do have a slight incline, natural debris, like leaves and branches, can create areas where water can easily build up. Standing water can create cracks and leaks in your roof, which can result in water damage throughout your home.

Even if your roof has a steep incline, debris and freezing temperatures in the winter can create natural dams on your roof. Moss can also cause similar issues as it absorbs water and holds it in place on your roof. Regularly clear moss and debris off your roof to prevent damage.

Gutter Buildup

Ideally, gutters direct water off your roof and away from your home. However, it’s easy for leaves, branches, and other debris to clog your gutters. Over time, water will build up and start to overflow onto your walls. Small holes can form as well. Instead of guiding water away from your home, water will constantly leak down its walls. This creates an ideal situation for water damage to occur.

Multi-level homes should regularly inspect the gutters on all roof levels. If gutters start to overflow from a higher level, water can impact lower roofs with greater volume and velocity than rain and cause damage.

Frequently clear out your gutters, especially in the fall or after a windy day.

Broken Pipes

Depending on the location and severity of a broken or leaking pipe, this can be one of the most obvious causes of damage or one of the most subtle.

Winter is a common season for burst pipes. Insufficient insulation can cause pipes to freeze, expand and burst. People might leave on vacation and forget to keep the heat on while they’re gone, and the pipes freeze. Rust and age can also damage your pipes.

Unfortunately, it can take a while to notice a leaking pipe, which can give water plenty of time to damage your property. Watch for telltale signs such as lower water pressure, discolored water, or staining on your walls.

Sewage Backup

While you might prefer to avoid sewage in your day-to-day life, tree roots enjoy easy access to sources of water and fertilizer. Tree roots will often grow into and clog drain lines, which causes the sewage to back up and results in water damage in and around your home.

These clogs will often affect multiple drains. If you flush your toilet and hear gurgling coming from the shower drain, you may have a sewer clog. To prevent tree roots from finding their way into your sewage lines, you can install metal or wood barriers running vertically by the lines. Make sure they are buried 6-12” deeper than the pipe.

Toilets and sewer lines can also clog after someone flushes inappropriate items down the toilet. Make sure everyone in your home knows to avoid flushing feminine hygiene products, rags, cotton balls, paper towels, baby wipes, diapers, etc. If it’s not toilet paper, don’t send it down the toilet.

Broken or Malfunctioning Appliances

As water heaters, washing machines, and dishwashers age, they can develop rust, leaks, and cracks. Even a small trickle of water can cause damage over time. Keep an eye on your machines as they get older. Watch for any decreases in performance, and inspect the appliances regularly.

These are a few of the more common causes of water damage. The truth is, wherever there is water in your home, there is a potential for damage if something goes wrong. At SERVPRO® of East Lansing/Haslett, we know how to fix water damage at the source of the problem. Using our experience and training, we offer long-term solutions to make your home “Like it never even happened.”

We know that water problems can occur at any time, which is why we offer 24-hour emergency service.

If you find signs of water damage in your home, don’t hesitate to call us at 517-999-0789.

Spring Flood Tips

2/15/2017 (Permalink)

Water Damage Spring Flood Tips Act fast to mitigate your flood loss.

 While we've still got 4 weeks of winter left, Michigan's unpredictable freezing and thawing can lead to an early spring in an under-prepared basement. Following these tips can help reduce the impact spring floods have on you and your property.


Advance Preparation
Prepare in advance with a SERVPRO® Emergency Ready Profile® (ERP). Our convenient mobile app stores all your utility and emergency response information in one place, so you can access this information from your smartphone or computer.


Watch for Pooling Water 
Look for places around your property where water pools, and channel it away from buildings. Make sure gutters and downspouts are clear of debris and they are directing water as intended.


Maintain Sump Pump 
If you have a sump pump, check to be sure it is operational before water starts rising. Consider a back-up generator to ensure your pump works when you need it most. Contact your insurance agent to add coverage in case your sump pump fails. 


Raise Storage Goods 
Use shelving and/or pallets to keep storage items off the floor to reduce the impact of small floods. In many situations, raising boxes just a few inches will be enough to keep storage goods above the water line. 


Cut Power if Necessary 
As rising water approaches the level of electrical outlets, you risk having a live current flow through all the water. Cut the power if you can safely do so without standing in water. Otherwise, evacuate and contact an electrician to cut the power before you go back in for recovery.


Keep Storm Drains Clear
If you see water pooling around a storm drain, the drain may be clogged with debris. Clearing the debris will help keep the water flowing away from your neighborhood.


Consider Flood Insurance 
Homeowners insurance will not cover floods; you must purchase a separate policy for flood protection. When all else fails, flood insurance will provide you the means to respond to a catastrophic flooding event.


Be Aware on the Road 
Be careful when driving during spring storms, especially when you hear flash flood warnings. Never drive into fully submerged roadway. The water surface will be at the same level as the pavement you can see. This view can deceive you into thinking the water is shallow because you cannot see how the road dips under the surface. 


Act Fast 
When a flood happens, you need to act fast to dry out any wet items, particularly structural materials like walls and flooring. Call SERVPRO® of East Lansing / Haslett at 517-999-0789 to extract water and mitigate any mold growth. Our franchise professionals have the training and experience to make flood damage “Like it never even happened.”